Chapter 5:
Spoken Communication Training
Synopsis
A lot of times simple communication is misinterpreted and ends up creating situations that are damaging and out of control. Therefore spoken communication training should not be taken lightly or dismissed as unimportant.
Speaking
There are several reasons why there is a need to explore and even implement periodic exercises within a team for spoken communication training. Some of the elements that should be addressed within the spoken communication training are as listed below:
- Ensuring that all involved learn to speak clearly and audibly is the first step to effective communication. Taking the time and effort to stop where the impact is needed for all listening to understand the importance of a particular point being made help to emphasize the point.
- Using “clever” or bombastic language is often more confusing than enlightening. By the constant use of such language the listeners would either lose interest in what is being said or worst still go about doing things in a way that quite contrary to the purpose at hand, thus causing even further complications. The idea of effective communication is not to impress but to ensure the contents of what is being said is completely understood by all.
- When delivering important instructions, adopting a method where the listeners are asked to repeat the said instructions, ensures complete understanding of what is required by both
parties. Also giving the instruction in an orderly format helps to keeps confusion levels minimal.
- If the intention is to keep everyone relaxed, simple and easy to understand language should be used. Avoid making too many jokes especially if the connotations are ambiguous, as it can not only cause confusion but also cause misinterpretation and the feeling of being slighted.
- Using active rather than passive language patterns is also encouraged. There is more emphasis on the importance of the action requirement through active language patterns.
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